Shipping and Returns
In order to avoid errors, please be sure to list catalog number,
complete item description, and exact quantity desired. Please mark all
confirming orders as "CONFIRMING" to avoid duplication and unnecessary
charges. All orders are shipped F.O.B. Newport Beach, California, plus
sales tax where applicable. Customs brokerage fees and duty, if
applicable, become the responsibility of the customer. Customer takes
legal possession as soon as merchandise is delivered to a common
carrier. Our terms are net 30 days unless quoted otherwise.
Returns and Credits
Used instruments are not returnable for credit. If you wish to
return an unused instrument, please contact AROSurgical for
authorization before doing so. Any returns not authorized in advance
will be rejected by our shipping department and returned at your expense. Unused instruments can be
returned or exchange within 30 days of the invoice date. Instruments
must be returned in their original packing, and shipping charges must be prepaid. Any unused instrument returned without its
original packing may be subject to a 25% restocking charge. The invoice
number and reason for return must be indicated. After examination,
defective instruments will be immediately replaced at no charge.
Instruments ordered in error and returned for exchange may be subject
to a 25% restocking charge, plus the shipping charges originally incurred.
Orders for custom-made instruments are non-cancelable, non-returnable and non-refundable.
Etched instruments are non-returnable and non-refundable.
Exceptions: Sterile packaged items cannot be accepted for return
unless they are defective, in which case the AROSurgical" will replace