Customer Service

guarantee-icon.png   AROSURICAL™ GUARANTEES

Lifetime Sharpness Guarantee

We guarantee every AROSuperCut™ scissors for life. If the scissors become dull for any reason, we will sharpen or replace the item at no charge. Sharpening or adjustment made by anyone other than AROSurgical™ will void the lifetime sharpness guarantee.

Instrument Guarantee

AROSurgical™ guarantees all surgical instruments bearing their name to be free of defects in material and workmanship when used for their normal, intended surgical purpose. Any defects will be repaired or replaced free of charge.


payment-icon.png   ORDERING & PAYMENTS

All orders may be placed via FAX, Telephone or Email. Orders are accepted with Purchase Orders, MasterCard or VISA payments and Wire Transfers. Please be sure to list your complete billing and shipping address, terms, complete catalog numbers, complete item descriptions, exact quantity desired and deliver by date to avoid errors. Also, please note sales tax where applicable. Orders received by 3PM PST are typically shipped the same day.


shipping-icon.png   SHIPPING & DELIVERY

Orders received by 3PM PST are typically shipped the same day. Everything is shipped F.O.B. Newport Beach, California. Federal Express is our primary carrier. Domestic orders are shipped via FedEx Priority Overnight or FedEx 2nd Day. All International orders are shipped via FedEx International Priority. Customs brokerage fees and duty, if applicable, are the responsibility of the customer. Customer takes legal possession as soon as merchandise is delivered to a common carrier. Our terms are Net 30 Days unless quoted otherwise.


returns-icon.png   RETURNS & REPLACEMENTS

Please contact AROSurgical™ for authorization before returning any product. Any returns not authorized in advance will be rejected by our shipping department and returned at your expense. Shipping charges on all returns must be prepaid. Unused products can be returned or exchanged within 30 days of the invoice date. When returning boxed product, the boxes must be unopened with their seals intact. Instruments must be returned in their original packing. Any unused instrument returned without its original packing may be subject to a 25% restocking charge. The invoice number and reason for return must be indicated. After examination, defective instruments will be immediately replaced at no charge. Instruments ordered in error and returned for exchange may be subject to a 25% restocking charge, plus the shipping charges originally incurred.

Confirmed orders for custom-made instruments cannot be cancelled. They are non-returnable and non-refundable. Etched instruments are non-returnable and non-refundable.

Exception: Sterile packaged items cannot be accepted for return unless they are defective, in which case AROSurgical™ will replace them.


security-icon.png   SECURITY & PRIVACY

Security

The SECURE SERVER SEAL guarantees the web site you are viewing actually belongs to AROS Surgical Instruments Corporation, and that this site uses the latest in encryption technology and industry standard security to help ensure your transactions and communications are received without alteration or interception.

Privacy

AROSurgical™ respects your rights to privacy. We are dedicated to safeguarding any personal information collected on-line or through other means, and we will never share or sell any of your information with any third party!