FAQ | Our Answers to Frequent Questions

returns-icon.png   AROSURGICAL™ GUARANTEES

Lifetime Sharpness Guarantee: We guarantee every AROSuperCut™ scissors for life. If the scissors become dull for any reason, we will sharpen or replace the item at no charge. Sharpening or adjustment made by anyone other than AROSurgical™ will void the lifetime sharpness guarantee.

Instrument Guarantee: AROSurgical™ guarantees all surgical instruments bearing their name to be free of defects in material and workmanship when used for their normal, intended surgical purpose. Any defects will be repaired or replaced free of charge.

payment-icon.png   ORDERING & PAYMENTS

All orders may be placed via FAX, Telephone or Email. Orders are accepted with Purchase Orders, MasterCard or VISA payments and Wire Transfers. Please be sure to list your complete billing and shipping address, terms, complete catalog numbers, complete item descriptions, exact quantity desired and deliver by date to avoid errors. Also, please note sales tax where applicable. Orders received by 3PM PST are typically shipped the same day.

shipping-icon.png   SHIPPING & DELIVERY

Orders received by 3PM PST are typically shipped the same day. Everything is shipped F.O.B. Newport Beach, California. Federal Express is our primary carrier.

  • Domestic orders are shipped via FedEx 2nd Day for $36.95.
  • International orders are shipped via FedEx International Priority for $139.95 (customs, brokerage fees and duty, if applicable, are the responsibility of the customer).

Customer takes legal possession as soon as merchandise is delivered to a common carrier. Our terms are Net 30 Days unless quoted otherwise.

guarantee-icon.png   RETURNS & REPLACEMENTS

Please use the form below to contact AROSurgical™ for authorization before returning any product. Any returns not authorized in advance will be rejected by our shipping department and returned at your expense. Shipping charges on all returns must be prepaid. Unused products can be returned or exchanged within 30 days of the invoice date. | Full Returns & Replacement Policy with Form

security-icon.png   SECURITY & PRIVACY

Security: The SECURE SERVER SEAL guarantees the web site you are viewing actually belongs to AROS Surgical Instruments Corporation, and that this site uses the latest in encryption technology and industry standard security to help ensure your transactions and communications are received without alteration or interception.

Privacy: AROSurgical™ respects your rights to privacy. We are dedicated to safeguarding any personal information collected on-line or through other means, and we will never share or sell any of your information with any third party! | Full Privacy Policy