RETURNS & REPLACEMENTS
Please use the form below to contact AROSurgical™ for authorization before returning any product. Any returns not authorized in advance will be rejected by our shipping department and returned at your expense. Shipping charges on all returns must be prepaid. Unused products can be returned or exchanged within 30 days of the invoice date.
When returning boxed product, the boxes must be unopened with their seals intact. Instruments must be returned in their original packing. Any unused instrument returned without its original packing may be subject to a 25% restocking charge. The invoice number and reason for return must be indicated. After examination, defective instruments will be immediately replaced at no charge. Instruments ordered in error and returned for exchange may be subject to a 25% restocking charge, plus the shipping charges originally incurred.
Confirmed orders for custom-made instruments cannot be cancelled. They are non-returnable and non-refundable. Etched instruments are non-returnable and non-refundable.
Exception: Sterile packaged items cannot be accepted for return unless they are defective, in which case AROSurgical™ will replace them.